COVID-19 Curbside Protocol Update
We will be implementing new protocols for our Social Distance Appointments and escorting one client inside with their pet beginning June 1st. Due to the limited space in our lobby and our exam rooms, some appointments will remain by Curbside at this time.
Social Distance appointments will include, but are not limited to, most examinations for ill or injured pets and pets receiving wellness vaccinations.
We will confirm if your pet has a Social Distance Appointment or a Curbside Appointment when you schedule your pet’s appointment or when you check in. Please continue to call when you arrive, so we can prepare a sanitized room for you and your pet.
We will continue to offer Curbside Appointments to all of our clients. We would be happy to escort your pet inside. This is a good option if you would prefer to wait in your vehicle, have children with you or if you just want to come as you are and stay in your car!
As much as we would all love to see every single one of our clients again, refills of prescriptions, food and supplies, as well as some appointments, will continue by Curbside at this time, due to the limited space in our building.
Please inform us of any COVID-19 exposure, symptoms or positive test in the past two weeks, so we can make alternate arrangements for your pet.
To help minimize exposure between staff and clients, we will ask that one person only escort your pet inside. At this time, masks will be required for all clients, regardless of their vaccination status. Our goal is to keep our staff and our clients healthy and safe while we continue to provide your pet with the health care that they deserve.
Your continued understanding and patience is greatly appreciated as we navigate through our new protocol changes. These new procedures may increase waiting times.
Thank you for allowing us to be part of your pet’s Healthcare Team. If you have any questions, please feel free to reach out to us.
Sincerely,
Your Friends at North Shore Animal Hospital